Return Policy

RETURN POLICY CATALOG & INTERNET SALES
WITHIN 30 DAYS FOR NO HASSLE, NO QUESTIONS, REFUND OR EXCHANGES.

Inspect your order carefully when it arrives. If you are not fully satisfied, return it with the supplied return form on your invoice. All items must be returned within 30 days in new, unused, unlaundered and resalable condition. This must include all of the manufacturer’s packaging material and tags. The Fort will NOT accept any returned packages sent C.O.D. If your return is older than 60 days you may be assessed a 20% restocking fee. Defective items need to be returned within 1 year of purchased date, and will be dealt with on a case-by-case basis according to manufactures policy. We suggest that you insure your return packages. We cannot be held responsible for loss or damaged packages returned to us.

RETURNS PAST 30 DAYS-EXCLUDES TRANSIT TIME
  • 01-30 Days...No Hassle refunds or exchanges
  • 31-60 Days...Exchanges or Store Credit ONLY
  • 61-90 Days...Exchanges or Store Credit ONLY (Call Customer Service for required RMA #)
  • 90 + Days ...Items will NOT be accepted for refund or exchange
  • No return or exchanges of seasonal items after 60 days.
Return Policy Rules
  1. No refunds on original shipping or return shipping charges unless the item(s) have been damaged during shipping.
  2. Items special ordered or customized for you are NOT eligible for returns or exchanges.
  3. Please pack your shipment carefully in the original carton if possible, take necessary steps to assure that returned items do not get damaged while in transit to our location.
  4. Include your completed return form and attach the pre-addressed shipping label.
  5. All refunds are made using the same exact method as the order payment method. Returned “Gift” items can receive exchange or Fort Brands store credit.
  6. Credit Card refunds are made to the same credit card that paid for the order.
  7. Allow 15 to 45 days for credit card refunds to appear on your statement.
  8. Please allow 14 - 20 business days for check refunds, checks are sent to the name and address of the “Bill To” party.
  9. If the shipment is damaged in transit, you should notify the Customer Service Department immediately and save the carton(s), packaging & wrapping for possible inspection by the carrier.
  10. Gift with Purchase “GWP” items that are returned must be accompanied with the GWP FREE item or the advertised value of the GWP will be withheld from the credited amount.
  11. Items that become defective not as a result of normal wear or use, should be returned within 1 year, items that have shown significant or considerable wear will be dealt with on a case-by-case basis and fall subject to manufacturer’s warranties and policies.
  12. Shipping charges will apply to packages refused or undeliverable.
  13. Original shipping charge may be adjusted if after item is returned, order no longer qualifies for the applied shipping charge.

See Return Policy for Saddles
DIRECTIONS

Return the items with the completed lower 1/3 portion of the invoice. For Returns complete the front portion of the form and for exchanges complete the front and back portions of the Return/Exchange form. For questions regarding the return form, please contact Customer Service. Remember to protect the mfg packaging material; this includes boot & hat boxes when you prepare your item to be shipped back to us.

BACKORDERED & CANCELLED ITEMS

BACKORDERED ITEMS please allow an estimated 2 - 6 weeks for delivery. Credit card orders will not be charged until item is shipped. If you want to cancel this item please contact customer service.

CANCELLED ITEM may no longer be available and the overall shipping cost may have been adjusted. We do not like to cancel item(s) from any order, but there are times when the item you have ordered is no longer available from the manufacture, or the item did not pass our quality control department. For more information please call customer service.

EXCHANGE SHIPPING RATES

In order for The Fort to continue to offer quality products at everyday low prices, we must charge you a reduced rate on your exchanged items to help us off-set the high cost of re-shipping.

Number of Items Ground Service Air Service 
1-2$5.00$20.00
3-4$6.00$25.00
5-6$7.00$30.00
7 or more$8.00$35.00

Please email customer service at [email protected] or call (866)843-3678 for the exchange rate on International orders.

Saddle and Specialty Items RETURN POLICY

When you receive a saddle, fit it to your horse as soon as possible. If the saddle does not meet your expectation, you are free to return the saddle (via UPS, insured, only) the next business day for a refund less shipping costs. Purchasers seeking a refund are required to provide proof of shipment by emailing the tracking number to [email protected] within 36 hours of receipt. Saddles ridden in or showing wear, soiled, faded, scratched, treated with silver polish, oil, or any leather cleaning product or conditioner, or not returned to and received by Fort Brands within 1 week of receipt by customer will not be accepted for refund.

SHIP TO:
FORT BRANDS DC
ATTN: RETURNS DEPT.
903 CENTRAL AVENUE
NEBRASKA CITY NE 68410-2334


CONTACTING CUSTOMER SERVICE: CALL TOLL-FREE 866-843-3678 OR EMAIL: [email protected]

Pricing Policy

The Fort® Inc. reserves the right to limit quantities and change any price or shipping charge on the Website without notice, due to manufacture price increase and technical, typographic or photographic errors. Website pricing may differ from catalog or retail location pricing.

International Shipments
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick-up or receive the shipment. These fees are not additional shipping charges; they are taxes or duties your home country is assessing to the shipment. The Fort will not under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

Privacy Policy

Updated May - 2015

Fort Brands & The Fort Inc. is sensitive to the private nature of information you provide to us over the Internet. Our Privacy Policy is designed to maximize your ability to protect your personal, private information while at the same time giving you the opportunity to obtain interesting and useful information, products and services. This Privacy Policy describes how we treat information received about you when you place orders, request a catalog or by any other means that personal information is given to us by you on our Website. Please read our Privacy Policy carefully. Also, please be aware that our Company may change this Privacy Policy from time to time. If we do, we will post any changes, so be sure to check back here periodically. If you prefer we do not share your name and address with marketing partners please call us toll free at 866-THE-FORT (866-843-3678). Or, email us at [email protected].

Information - What We Collect and How We Use It
When you place orders, request a catalog or by any other means that you will be providing personal information to The Fort. Personal information includes your name, phone number, address, e-mail and other information by which you can be personally identified.

We also collect usage information from you when you visit us. Web site usage information is not personally identifiable unless it is linked to a user's personal information. It describes how our Web site is used and navigated, including the number and frequency of visitors to each Web page and the length of their stay. Web site usage information also includes the domain names of browsers that visit our Web site, time of day the Web site was visited and other non-personally identifiable information.

The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.

We may also send out email to our online and store customers about products or events that we think may be of interest to them including offers and discounts on our site or in our stores. On occasion, we may send an email about another company's products and services if we believe it may be of interest to our customers. However, we do not share your e-mail address with other companies for marketing purposes.

What are Cookies
Like many Web sites, our Web site uses browser cookies to enhance your Web viewing experience. A cookie is a small text file that is sent by a Web server to your computer hard drive so that we can recognize your Web browser each time you visit. Our cookies do not damage your system or files in any way. Cookies cannot be used to collect data from your hard drive, or to discover your e-mail address or any other personal data about you.

How to Unsubscribe from Our Catalog Mailing List
If you wish to be removed from our Catalog Mailing list, send email to [email protected] (include your name and address) or call customer service at 866-843-3678. Please note, since our catalogs are printed in advance, you may still receive a catalog while we process your removal request.

How to Unsubscribe from Our Specials Email List
If you wish to be removed from our specials email list, click the "click to UNSUBSCRIBE" link at the top of the email or send an email to [email protected]. Please contact us if you continue to receive unwanted email from us in error.

To Contact Us
If you have any questions about our Company's Web site or Privacy Policy, please call us toll free at 866-THE-FORT (866-843-3678). Or, email us at [email protected].

Terms of Use

Customer Reviews

You may submit reviews on the Fort Brands Website. However, Fort Brands reserves the right, but is not obligated, to moderate, remove or edit submitted content that is in violation of our terms of use. The types of content that violate our terms of use include illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, causing injury to third parties, containing software viruses or spam. Misleading or impersonating another person or entity also violates our terms of use.

By submitting a review, you grant Fort Brands a nonexclusive, royalty-free, perpetual and irrevocable right to use, reproduce, publish, distribute and display your content on the web and in other forms of media. You grant Fort Brands the right to use the name you submitted with your content. You represent and warrant you own all of the rights to the content you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will compensate Fort Brands for all claims resulting from the content you submit. Fort Brands has the right but is not obligated to moderate, edit or remove your post. Fort Brands assumes no responsibility or liability for any content posted by you or a third party.


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